STORE POLICIES

PRIVACY POLICY

At Versatela, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with Versatela.

UK businesses that hold personal information are generally required to provide privacy information explaining why the data is used, how long it is retained and who it may be shared with.

1. Who we are

Versatela is operated by: Versatela Convertible Clothing Solutions
Trading as Versatela
Company number: xxx
Registered office: 4a Bournemouth Park Road, SS2 5LN, Southend on Sea
Email: xxx

For applicable UK data protection legislation, we are the controller of the personal information described in this Privacy Policy.

2. Information we may collect

When you interact with Versatela, we may collect:

your name
email address
telephone number
billing address
delivery address
order and purchase history
returns and refund information
account information
payment and transaction information
marketing preferences
communications with us
information you provide in reviews, surveys or other interactions
IP address
browser and device information
information about how you use our website
cookie and similar technology information

We do not normally receive or store your complete payment card details where these are processed securely by our payment providers.

3. How we use your information

We may use your personal information to:

process and fulfil your orders
take and manage payments
arrange delivery
process returns and refunds
create and manage your customer account
provide customer service
communicate with you about your purchases
prevent fraud and protect our website
maintain business and financial records
comply with legal and regulatory requirements
understand how visitors use our website
improve our website, products and customer experience
measure advertising and marketing performance
personalise marketing where appropriate
send marketing communications where permitted

Depending on the activity, our lawful basis may be the performance of our contract with you, compliance with a legal obligation, our legitimate interests, or your consent.

4. Customer accounts

You may choose to create a Versatela customer account.

We use the information associated with your account to provide features such as managing your details and viewing relevant order information.

You are responsible for keeping your login details confidential and should contact us if you believe someone has gained unauthorised access to your account.

5. Payments

We may offer payment methods including:

Credit and debit cards
PayPal
Klarna
Apple Pay

Payments may be processed by third-party payment providers. These organisations may process personal information according to their own privacy policies.

The payment methods available may vary according to your location, device, order or the payment services available through our website.

6. Delivery

We may share information required to deliver your order with postal, courier and logistics providers.

This may include your:

name
delivery address
email address
telephone number
order and delivery information

We currently expect to use providers such as Royal Mail, but we may use different delivery providers depending on the destination and service required.

7. Marketing

You may choose to receive Versatela news, product updates and offers.

Where consent is required, we will only send these communications after you have given us permission.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

8. Analytics and advertising

Subject to your cookie choices and applicable law, we may use analytics and advertising services such as:

Google Analytics
Meta technologies
TikTok technologies
Instagram technologies
Wix analytics and related tools

These technologies may help us understand how visitors use the website, measure the effectiveness of marketing, improve our services and show relevant advertising.

Advertising technologies using cookies or similar technologies generally require appropriate consent.

Further information is available in our Cookie Policy.

9. Who we may share information with

Where necessary, we may share personal information with organisations that help us operate Versatela, including:

Wix and website service providers
payment providers
banks and payment networks
delivery and logistics providers
email and marketing providers
analytics providers
advertising platforms
IT and security providers
accountants, lawyers and professional advisers
government, tax, regulatory or law-enforcement authorities where required or permitted by law

We do not sell your personal information simply for monetary payment.

10. International data transfers

Versatela is based in the United Kingdom, but some organisations that provide technology, payment, analytics, advertising or other services to us may process or make information accessible outside the United Kingdom.

Where personal information is subject to an international transfer, we will take appropriate measures where required by applicable data protection law.

11. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying relevant legal, accounting, tax, fraud prevention and reporting requirements.

Different categories of information may therefore have different retention periods.

12. Your rights

Depending on the circumstances and applicable law, you may have the right to:

request access to your personal information
request correction of inaccurate information
request deletion of your information
request restriction of processing
object to certain processing
request transfer of certain information
withdraw consent where processing is based on consent
object to direct marketing

To exercise your rights, contact us here.

13. Security

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

14. Changes to this policy

We may update this Privacy Policy when our business, website, technology or legal obligations change.

The latest version will be published on our website with the date of the most recent update.

15. Contact us

If you have questions about how we handle your personal information, please contact:

Versatela Convertible Clothing Solutions
Trading as Versatela
Email:xxx

You also have the right, where applicable, to raise a concern with the Information Commissioner's Office, the UK's data protection regulator.

COOKIE POLICY

This Cookie Policy explains how Versatela uses cookies and similar technologies when you visit our website.

UK cookie requirements generally require websites to explain what cookies are doing and obtain consent for cookies that are not strictly necessary, subject to applicable exemptions. [ico.org.uk],

What are cookies?

Cookies are small files stored on your device when you visit a website.

They can help websites function correctly, remember preferences, understand how visitors use the website and support advertising and marketing.

How we use cookies

Versatela may use cookies and similar technologies for the following purposes.

Essential cookies

These cookies help our website operate correctly.

They may be used for functions such as:

keeping items in your shopping bag
processing checkout
security
fraud prevention
maintaining your session
remembering essential website settings
enabling customer account functions

Where legally permitted, strictly necessary cookies may operate without your consent.

Analytics cookies

These cookies help us understand how visitors interact with Versatela.

For example, they may tell us:

which pages are visited
how customers navigate the website
how visitors found us
whether technical problems occur
how our website performs

We may use services including Google Analytics and Wix analytics.

Advertising cookies

Subject to your consent and our website configuration, advertising technologies may help us measure campaigns, understand whether advertising leads to purchases and provide more relevant advertising.

These may include technologies provided by:

Meta
TikTok
Google
other advertising partners that we may use in future

Functionality cookies

These may be used to remember choices you make and provide improved or personalised website features.

Your cookie choices

When you first visit Versatela, you may be presented with a cookie banner or privacy settings allowing you to manage non-essential cookies.

You can change your preferences using Cookie Settings [ADD LINK OR BUTTON].

You may also be able to control cookies through your browser.

Rejecting certain non-essential cookies should not prevent you from purchasing from Versatela, although some website functionality may be affected.

Third-party cookies

Some cookies and similar technologies may be provided by third parties whose services appear on or are integrated with our website.

These third parties may process information according to their own privacy policies.

Changes to this policy

We may update this Cookie Policy when the cookies or technologies used on our website change.

We recommend checking this page periodically for updates.

Contact us

Questions about our use of cookies can be sent to: xxx

TERMS AND CONDITIONS OF SALE

These Terms and Conditions apply when you purchase products from Versatela website.

Please read them before placing an order.

UK online sellers have statutory requirements concerning information supplied before purchase, pricing, payment, delivery, cancellation and order confirmation.

About us

The website is operated by: [FULL REGISTERED COMPANY NAME]
Trading as Versatela
Company number:[COMPANY NUMBER]
Registered office:[REGISTERED OFFICE]
Email:[EMAIL ADDRESS]

Our products

We make reasonable efforts to display our products accurately.

However, colours may appear slightly different depending on your screen, device or display settings.

As Versatela garments may incorporate adaptable or convertible elements, product pages may demonstrate multiple ways of wearing or styling an item.

Please read the individual product description carefully before purchasing.

Measurements may vary within reasonable manufacturing tolerances.

Placing an order

By placing an order, you are offering to purchase the products in your basket subject to these Terms.

After your order is submitted, you will receive an order confirmation by email.

Acceptance of your order and formation of the contract will occur according to the order process communicated to you.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

a product is unavailable
payment cannot be authorised
pricing or product information contains an obvious error
we suspect fraud or misuse
we cannot deliver to the address supplied

If we cancel an order after payment has been taken, we will refund the relevant amount.

Prices

Prices will be displayed on our website in the relevant currency available to you.

Any applicable taxes included or charged will be indicated during the purchasing process as required.

Delivery charges will be displayed before you complete your order.

For international deliveries, additional import duties, taxes, customs fees or local charges may apply. Where these are not collected by Versatela at checkout, they may be payable by the recipient.

Payment

Available payment methods may include:

credit card
debit card
PayPal
Klarna
Apple Pay

Payment availability may depend on your country, device and other eligibility requirements imposed by the relevant payment provider.

If you use Klarna, PayPal, Apple Pay or another third-party payment service, additional terms from that provider may apply.

Delivery

Delivery options, charges and estimated delivery times will be shown at checkout where available.

We aim to dispatch and deliver orders within the times indicated, but delivery dates are generally estimates unless we have expressly agreed otherwise.

Under UK distance-selling rules, goods generally need to be delivered within 30 days unless another timeframe has been agreed with the customer.

Please see our Shipping and Delivery Policy for further information.

Changing or cancelling an order

If you wish to change or cancel an order, contact us as soon as possible.

If your order has already been dispatched, we may not be able to stop the delivery. You may instead need to follow our returns procedure.

Nothing in these Terms affects your statutory cancellation rights.

For most goods bought online in the UK, customers have a statutory right to cancel within 14 days after delivery without giving a reason, subject to specified exceptions.

Returns

Our Returns and Refunds Policy explains how to return an item.

The policy forms part of these Terms but does not limit any statutory rights you may have.

Faulty, damaged or incorrectly supplied products

Please contact us as soon as reasonably possible if your item:

arrives damaged
is faulty
is materially different from its description
is not the product you ordered

We will deal with the issue in accordance with applicable consumer law.

UK law requires traders to provide appropriate remedies where goods are faulty, not as described or do not perform as they should.

Intellectual property

All Versatela branding, product imagery, photographs, text, graphics, designs and other website content are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes.

Nothing in these Terms transfers ownership of Versatela's intellectual property to you.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, Versatela will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or for losses arising from use of products for commercial purposes where you purchased them as a consumer.

International customers

We may accept orders from selected countries outside the United Kingdom.

Customers are responsible for ensuring that products ordered from Versatela may lawfully be imported into their destination country.

Local taxes, customs procedures and consumer laws may apply.

Nothing in these Terms is intended to remove mandatory consumer rights that apply to you under applicable law.

Governing law

These Terms are governed by the laws applicable to our UK business, subject to any mandatory consumer protections that apply in the country where you live.

Changes to these Terms

We may update these Terms from time to time.

The Terms that apply to an order will normally be those in effect when the order is placed.

Contact

Questions about these Terms may be sent to: [EMAIL ADDRESS]

SHIPPING AND DELIVERY POLICY

Wherever your Versatela is going, we want its journey to be as straightforward as possible.

This policy explains how we process, ship and deliver orders.

Order processing

Orders are usually prepared for dispatch within: 1 TO 3 BUSINESS DAYS

Orders placed during weekends, public holidays or particularly busy periods may take slightly longer.

Once your order has been dispatched, we will send you a confirmation email where applicable.

UK delivery

We expect to use Royal Mail or another trusted courier or postal provider for UK deliveries.

Available delivery options, prices and estimated delivery times will be displayed at checkout.

Standard UK delivery: [PRICE]
Estimated delivery: [NUMBER] business days

Express UK delivery: [PRICE]
Estimated delivery: [NUMBER] business days

International delivery

Versatela may deliver to selected international destinations.

Available countries, delivery methods, prices and estimated delivery times will be displayed at checkout where applicable.

International delivery times can vary because of local postal services, customs procedures and other circumstances outside our reasonable control.

Customs, duties and taxes

International orders may be subject to:

customs duties
import VAT
local taxes
handling charges
other fees imposed by the destination country

International orders may be subject to import duties, taxes or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product or delivery price and are the responsibility of the recipient.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after the courier receives the parcel.

Delivery addresses

Please check your delivery details carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible here.

We cannot guarantee that a delivery address can be changed once an order has been processed or dispatched.

Delayed deliveries

Occasionally, deliveries may take longer than expected due to circumstances such as:

customs delays
unusually high postal volumes
severe weather
transport disruption
local delivery service disruption

If your order has not arrived within the expected timeframe, contact us here and we will investigate.

Missing parcels

If tracking shows that your parcel has been delivered but you cannot find it, please first check:

around the delivery location
with members of your household
with neighbours where appropriate
any safe place identified by the courier
the tracking information supplied by the carrier

If you still cannot locate the parcel, contact us here.

We will work with the delivery provider to investigate.

Damaged parcels

If your parcel arrives visibly damaged, please photograph the external packaging and the affected item where possible and contact us promptly here.

Please include your order number so we can assist you.

Incorrect or incomplete addresses

Customers are responsible for providing accurate delivery information.

If an order is returned to us because the delivery address supplied was incorrect or incomplete, please contact us so that we can discuss redelivery or refund options.

Any charges will be applied only where permitted by applicable law and will be explained to you before redelivery.

Contact

For questions concerning delivery: [CUSTOMER SERVICE EMAIL]